Overview

Design an Impact Measurement tool with Catch22 who provide critical services supporting people on probation.

Timeline

  1. 2023 - 02. 2024

Partner

Catch22

Royal College of Art

Role

Service Designer 

  • Conducted on-site user interviews, surveys and field research

  • Mapped research findings, analysed data and organised insights

  • Developed ideas for measuring functionality, system mechanics and visual design

  • Liaised with Catch22 practitioners for prototyping and testing

Team

5 Service Designers

HOW 2 KICK OFF

(AA)







Catch22 : Personal Wellbeing Commissioned Rehabilitative Service


Working with men aged 18+ who are subject to probation supervision following a prison sentence, to support effective community integration and well-being.








PROBLEMS







Catch22 : Personal Wellbeing Commissioned Rehabilitative Service


Working with men aged 18+ who are subject to probation supervision following a prison sentence, to support effective community integration and well-being.







PROBLEMS


















DESIGN HYPOTHESIS












DESIGN HYPOTHESIS












DESIGN HYPOTHESIS









DESIGN HYPOTHESIS




How might we design a simple and transparent measurement tool for men on probation in the UK, fostering trust and building rapport to actively engage them in tracking and understanding their wellbeing?




How might we design a simple and transparent measurement tool for men on probation in the UK, fostering trust and building rapport to actively engage them in tracking and understanding their wellbeing?




How might we design a simple and transparent measurement tool for men on probation in the UK, fostering trust and building rapport to actively engage them in tracking and understanding their wellbeing?




How might we design a simple and transparent measurement tool for men on probation in the UK, fostering trust and building rapport to actively engage them in tracking and understanding their wellbeing?




How might we design a simple and transparent measurement tool for men on probation in the UK, fostering trust and building rapport to actively engage them in tracking and understanding their wellbeing?




How might we design a simple and transparent measurement tool for men on probation in the UK, fostering trust and building rapport to actively engage them in tracking and understanding their wellbeing?











USER JOURNEY








USER JOURNEY











IDEATION








IDEATION









CONCEPT






CONCEPT










USER FLOW








USER FLOW











LOW FIDELITY







LOW FIDELITY










HIGH FIDELITY







HIGH FIDELITY








STAKEHOLDER MAP








STAKEHOLDER MAP








BARRIERS








BARRIERS







ASSUMPTION MAP







ASSUMPTION MAP







OUR BIGGEST ASSUMPTION







BIGGEST ASSUMPTION









PROTOTYPE











PROTOTYPE










PROTOTYPE